“We”, “Us’, “Our” will refer to Our Stories Travel Sdn. Bhd. The term “You”, “User” will refer to the customer visiting, using our website or our services as per the website.

Our Stories is acting as an intermediary or a “Booking Agent” for travel services that are not directly supplied by us (e.g., air carriage and ground transportation, hotel accommodations, meals, tours, etc). We are not a co-vendor of such products and services. You will be entering into a separate contract with such suppliers in connection with such travel services.

We provide a variety of travel related products from different vendors and third parties (“Suppliers”). Each Supplier has its own terms and conditions that will be applicable depending on your particular travel arrangements. In addition to our general terms and conditions, we must highlight that as our suppliers have their own terms and conditions, you should make sure to understand them.

All bookings and travel arrangements can be made via our website. Our website is owned and licensed by us and, which is referred throughout this agreement, can be found at ourstoriestravel.com

Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy.

No refund or reduction will be made to any traveller in respect of accommodation, sightseeing tours, transport or any other services which are included in the tour fare or not utilized by the tour member due to any reasons.

By booking your arrangement with us or using our website, you are agreeing to be bound by the terms of this Agreement, and any additional terms and conditions of any Supplier that are applicable to your booking, travel arrangements or use of any website content. You agree on behalf of yourself and those you represent to comply with all such terms and conditions, including the payment of all amounts when due. You agree that any violation any such terms and conditions may result in:
(a) the cancellation of your reservation or purchase;
(b) your forfeiture of any monies paid for your reservation or purchase;
(c) you being denied access to applicable travel services; and
(d) our right to debit your account for any costs we incur as a result of such violation.

Where a change is requested by you to your travel arrangements and is permitted and possible, our standard service fees will apply in addition to any additional Supplier changes. Please contact our booking team to enquire about changes for details on how to request changes. Please note that all reservation changes are subject to availability and the terms and conditions of the travel service.

Changes to name details are not allowed by many airlines and other Suppliers. While we will endeavour to make such a change if necessary, please bear in mind that most airlines and Suppliers treat a name change as a cancellation, to which standard conditions and charges would apply.

Flights must be taken in the sequence they appear on your ticket or e-ticket confirmation. If you plan to take a flight as booked, please contact the airline as far in advance as possible to discuss your options. If you do not check in on time for a confirmed reservation, the airline may register you as a ‘no-show’ which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void.

All the payment will be forfeited for any cancellation made by you.

It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage etc.

Prior to booking international travel, we recommend that you review any Malaysian prohibitions, warnings and advisories applicable to your destinations. By offering travel to particular destinations, we do not represent that travel in such destination is safe or without risk.

You further agree that in connection with your activities, you will not permit the use of our services or website by anyone that resides or is staying in a country for which such use is prohibited under Malaysian regulations.

It your responsibility to fulfil the passport, visa, and other immigration requirements applicable to your itinerary. You should confirm these with the relevant embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements.

You are also required to carry all forms of relevant individual identification to verify your identity.

Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangements. We will be able to arrange for travel insurance however, this will only be for coverage with the Airline.

You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

You agree you will only use our website or services to make legitimate reservations or purchases and shall not make speculative, false or fraudulent reservations or reservations in anticipation of demand. You will only use our website and services in compliance with applicable law.
Without our prior written permission, you may not:
(a) access, monitor or copy any content or information on our website using any “robot”, “spider”, or other automated or manual device or program;
(b) deep link to any portion of our website; or
(c) “frame” or incorporate any portion of our website into any other website.
You should take precautions to ensure that whatever links you access are free of viruses, worms, Trojan horses, or other destructive mechanisms.

You agree to indemnify us and our affiliates, and any of our Suppliers, and any such parties’, officers, directors, employees, and agents from and against any claims, causes of action, demands, losses, damages or other costs (including reasonable legal and accounting fees) brought to you or third parties as a result of:
(a) your breach of this Agreement;
(b) your violation of any law or rights of any third party; or
(c) your use of our website.

You consent to our processing and sharing of personal information about you and other members of your party that you have provided to us in accordance with the terms of and for the purposes set forth in our privacy policy. You represent that you have read and agree to the terms of our privacy policy, which can be found on our website.

For further clarification, “Us”, “We” and “Our” shall refer to Our Stories Travel Sdn. Bhd. and its affiliates. All information on this website may include inaccuracies or errors and we do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating such information that appears on our website.

We reserve the right to correct any information and make changes to them from time to time.

We will not be liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such Suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.

We have no liability and will not make any refunds in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond our control and we have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. In no event shall we be held liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your use of this website or our services.

In the event of a dispute, all parties agree that arbitration and mediation will be the sole recourse and that they may not file a lawsuit against Our Stories Travel Sdn. Bhd.